ADDRESS

Block 3D, Golf Course Rd
Kampala, Uganda

Open: Mon to Fri – 8am-8pm

CONTACT US

info@pearlofafricatours.com

Phone: +256 (0)31 226 0559 / +256 (0)41 434 0533 / +256 (0)77 240 3614
Fax: +256 (0)41423 6255
Mobile: +256 (0) 77 240 3614

skype: pearlofafricatandt

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Terms And Conditions

Click the drop-down below to read our terms of service. If you have any further questions concerning that, feel free to give us a call on the contacts listed above or message us in the contact form at the bottom of the page.

Terms and Conditions

Reservations and Payment:

When booking your holiday direct with Pearl of Africa Tours and Travel (PATT) or with your travel agent, please quote the tour number provided or your own specialized itinerary, intended date for arrival and departure, number of people traveling in your party, sleeping arrangements and flight details, if known. This ensures that all arrangements are made to your complete satisfaction.

Please note that for safaris that include gorilla trekking, advance bookings of at least twelve weeks are strongly recommended. Cancellations may allow for shorter term bookings, but it is strongly advised to book well in advance if specific dates are needed. Children under fifteen are not allowed to trek the gorillas.

A 50% deposit is required ten weeks before intended departure or at the time of booking with the balance to be settled thirty days prior to commencement of the tour. On issuance of a PATT official receipt or e-mail confirmation, your booking is confirmed. Reservations made within thirty days of departure require the total amount due to be paid at the time of confirmation.

With managers’ approval, credit card payments can be made with a 7-9% surcharge. In Kampala cash payments are accepted in any foreign convertible currency and in Uganda Shillings. Travelers Cheques (TCs) are also accepted with a USD$20 surcharge.

Unless otherwise stated, tour prices quoted are ex-Kampala and include transport with fuel and driver/guide, accommodation, meals on safari, National Park and activity fees associated with your itinerary.

Clients will be directly responsible for: airfare to/from Uganda, visa fees if applicable, airport transfers, meals and accommodation in Kampala, transport in and around Kampala, supplemental activities not included in the itinerary, refreshments and beverages (between meal snacks, alcohol, other refreshments), personal items (porterage, telephone calls and souvenirs), tips and gratuities. Coffee and tea are usually available with meals in upcountry properties and drinking water may be provided. It is advisable to always check what is included in menu prices.

All bookings are subject to availability.

Cancellation/Refunds:

Refunds are given on written cancellations within sixty days prior to commencement. Refunds are calculated after deduction of cancellation fees levied by hotels, lodges and banks. Terms differ with providers but generally there is a 50% charge on cancellations with 14-35 days, 75% charge with 2-24 days, and no refund for cancellations of forty-eight hours or less.

PATT reserves the right to deduct all expenses incurred from any advance payments made. There will be no refund on utilized services once the tour has commenced. Gorilla permits are non-refundable but are transferable under some circumstances.

While every effort will be made by PATT, to ensure all bookings and arrangements are completed to the client’s full satisfaction, PATT cannot accept liability for any injury, damage or delay caused directly by hotels, restaurants, transport carriers or any other service agency or company with whom bookings have been made.

Alteration of Tour:

PATT reserves the right to alter any route or arrangement or to cancel the operation of any scheduled tour should political or environmental conditions necessitate. PATT reserves the right to decline, accept or retain any member of a tour at any time. Should you fail to join a tour by the required departure time or leave prior to its completion, PATT bears no responsibility of any additional transportation, accommodation or any other service to such individual(s). No refunds will be made for client failure to attend or complete a booked tour.

Transfer of Booking:

In the event you are unable to travel due to extraordinary circumstances, we may transfer your booking to another party provided the arrangements remain the same, and provided that suppliers (airlines, hotels, etc) are all ready to accept the transfer. Gorilla permits are transferable only in a few instances and this should not be expected.

Mode of Payment:

All prices are quoted in US Dollars. You may pay by cash or TCs to PATT, or your travel agent. Foreign currency cheques, TT’s and payment by credit card are accepted, subject to bank charges at the prevailing rates at the time of transaction. Local currency is accepted at the current PATT dollar buying rate. Cheques and TC’s may incur service charges.

Transport:

The mode of transport utilized will be dependent on the number of clients, route taken and/or the specifications of the chosen itinerary. All vehicles will be properly maintained and in good working order with full registration and licenses appropriate displayed.

Most safaris use 4WD minibuses (up to nine passengers) with pop-up tops and seven window seats for game viewing. Small group safaris (three or less) can be executed in 4WD station wagons. We also use 4WD long chassis land cruisers. Group of twelve and more people who would like to travel in one vehicle are offered 25-29 seat coasters that have about 16 window seats. Overland trucks and 14 seater minibuses are available on request.

VIP visitors can request luxury 4WD station wagons, 7 seat minibuses and limousines.

Fully trained and experienced English speaking driver/guides will accompany every safari car hire.

Accommodation:

Based on twin bed rooms or tents with private bathrooms where possible. Single rooms may be available with the payment of a supplemental fee but cannot always be guaranteed. Single room and double bed requirements should be specified in advance to avoid disappointment.

Tour Price:

The prices quoted are inclusive of all transportation as per the itinerary, park entrance fees, activities noted in the itinerary, permits where applicable, driver allowances and third party insurance. The rates are not inclusive of accommodation and meals while in Kampala, traveler’s insurance, local departure taxes, visa fees, gratuities, beverages, telephone calls, laundry and other personal expenses.

Travel Insurance/Personal Injury:

You are advised to buy travel insurance before coming to Uganda. Local evacuation coverage is available in the unlikely event of a medical emergency. PATT can arrange this for you if requested at the time of booking. Clients participation in any activities during your visit will be at the clients own risk and PATT cannot accept any liability for injury or accident.

Medical Requirements:

Bookings made with PATT client certification is assumed that all members of the travel party are in good health and have no specific medical or dietary requirements. PATT cannot assume liability for any medical care or special dietary requirements. All clients must be fully responsible for their own fully international medical insurance coverage with evacuation. Clients are responsible for any specific medications they might need.

Liability:

All bookings are accepted on the specific condition that PATT and its agents act only as agents in all matters relating to hotel/lodge accommodations, tours, transport, etc. PATT cannot accept liability for injury, delay, loss or damage in any manner whatsoever.

PATT reserves the right to employ subcontractors to carry out all or part of the services agreed to be supplied. All claims are subject to the jurisdiction of the courts of Uganda.

Finally, whilst every care is taken, PATT cannot be held responsible for loss or damage to baggage. Please guard your valuables and maintain vigilance while on safari in Uganda as you would elsewhere.

Complaints

Contrary to Western style terms and conditions, most services in Uganda are paid for in cash prior to departure. Local conditions make cash refunds problematic if inconsistencies are not solved on site.

Please let the driver/guide know immediately if you are inconvenienced in any way during your trip. Many issues can be resolved either by the driver/guide or by the head office. A Senior member of staff is on call 24 hours a day to help resolve issues that may arise.

If the client has an unresolved complaint, a written statement with details should be delivered to the Executive Director of PATT not later than 30 days following completion of the trip, failing which no claim may be brought against PATT.

Viewing Animals:

When it comes to game viewing, please be advised there are no guarantees. It is a privilege to see animals in their natural habitat. Take only a photograph; leave only a footprint.

Chimpanzee Tracking:

Children under 12 are not allowed to track chimpanzees.

Gorilla Tracking:

A gorilla permit guarantees you will track gorillas but does not guarantee that the gorillas be in plain sight. Pre-tracking briefings will be given by Park Rangers and rules and regulations must be strictly adhered to. PATT bears no responsibility for individuals rejected or terminated early from tracking by Park Authorities.

Anyone with signs of communicable disease will not be allowed to track the gorillas. A minimum age restriction of 15 years applies.

FAQ

Below are the common questions we get from clients. Please also see our Travel Tips and Terms and Conditions for more information   

FAQ

What's the best time of year to come to Uganda?

There is no bad time of year to visit Uganda. Even during the rainy seasons (March – June and October – November) it may rain for only one or two hours before the sun shines again. It rarely gets cold, but it is advisable to carry lightweight rain gear in the rainy season. It can get cold at night (especially in high areas such as Sipi / Mount Elgon, the Rwenzoris and Kisoro / Kabale) so bring a light jumper or a scarf.

What other expenses should I expect after quoted safari costs?

Unless otherwise stated, tour prices quoted are ex-Kampala and include transport with fuel and driver/guide, accommodation, meals on safari, National Park and activity fees associated with your itinerary.

Clients will be directly responsible for airfare to/from Uganda, Visa fees if applicable, airport transfers, meals and accommodation in Kampala, transport in and around Kampala, supplemental activities not included in the itinerary, refreshments and beverages (between meal snacks, alcohol, other refreshments), personal items (porterage, telephone calls and souvenirs), tips and gratuities. Coffee and tea are usually available with meals in up-country properties and drinking water may be provided. It is advisable to always check what is included in menu prices.

Which international airlines access Uganda?

From Europe, major carriers are: British Airways, Brussels Airlines, KLM and Turkish Airlines, all of which fly directly to Entebbe. International carriers from Europe connect with most North American carriers. Major African Airlines include: Egypt Air, Ethiopian Airlines, Kenya Airways, Air Tanzania and South African Airways. From the Middle East and South East Asia, check with Emirates or Qatar Air.  Check with our Ticketing Department for the best routing from your destination.

How do I pay for my safari?

Most of our clients pay by wire transfers or credit card. Bank details are available upon request. With Managers’ approval, credit card payments can be made, but please note there is a 7-9% surcharge. In Kampala cash payments are accepted in any foreign convertible currency and in Uganda Shillings. Note: it can be difficult to withdraw large amounts of cash in Kampala (and even more so upcountry).

What deposit do I need to pay?

Gorilla tracking safaris require a deposit of US$600 per permit to secure a permit. For all other safaris, a 50% deposit is required 10 weeks before intended departure or at the time of booking with the balance to be settled 30 days prior to commencement of the tour.

What kind of vehicle will I travel in?

Most safaris use 4WD minibuses (up to nine passengers) with pop-up tops and seven window seats for game viewing.  Small group safaris (three or less) can travel in 4WD station wagons. We also use 4WD long chassis Landcruisers. Groups of twelve and more people who would like to travel in one vehicle are offered 25-29 seat Coaster buses that have approximately 16 window seats. Overland trucks and fourteen seater minibuses are available on request. VIP visitors can request luxury 4WD station wagons, seven seat minibuses and limousines.

How far in advance do I need to book a gorilla permit?

Book as far in advance as possible to avoid disappointment. Permits are sold up to 2 years in advance!

Can I fly internally?

Yes, charter flights are available to almost all safari destinations, but be aware that charter costs are high. A limited number of internal scheduled flights are available.

What should I wear when gorilla tracking?

We recommend: a breathable and lightweight rain jacket or poncho, a warm jacket or fleece for overcast days and evening, long-sleeved shirt and trousers, sturdy waterproof walking boots (seasoned or well worn footwear), leather gardening type gloves, sunscreen, cap or sun hat, sunglasses, insect repellent, comfortable day pack for carrying water and minimum amount of personal items. Cameras and video cameras are allowed, but bring film and batteries from Kampala.

How do you deal with tipping?

Ugandans tip according to level of service and there are no fixed or assumed rates. Culturally people may not feel it appropriate to outwardly show their appreciation for money given, however salaries are generally low in Uganda compared to neighboring tourism destinations and all tips will be greatly appreciated. On average tips are in the region of: 5-10% in restaurants; US$5-10 per day, per client for safari driver/guides and US$5-10 per client, per day for Ranger Guides; US$5 per day for porters on mountaineering/hiking safaris and US$3-5 for Forest Walk guides.

Tips are very personal and this is only a guide. Feel free to ask for advice.

Do I need to carry my passport and travel documents?

We recommend that you leave original travel documents and passports with us in our safe (if you wish) and travel with photocopies. East African residents will need to show copy of Passports and Work Permits to obtain resident discounts. Most hotels and lodges have safe deposit boxes available.

Do the drivers speak English?

Yes, all Pearl of Africa Tours and Travel drivers/guides speak English and other local languages. If you require drivers or guides who speak other international languages, please advise and we can organize this for you.

What should I expect to see on Safari?

The large mammals vary from park to park. In general, a safari including two or more parks, will include Elephant, Buffalo, Hippo, Lion, Crocodiles, Uganda Kob, Bush buck, Water buck, Reed buck, Warthogs, Hyena, to name a few.  Leopard sightings are rare, although they do live in most parks in the country. Rhinos can be seen in Zziwa Rhino Sanctuary near Masindi, and Impala, Zebra – and occasionally Eland – may be seen in Lake Mburo. Giraffe are only found in Murchison Falls and Kidepo. Cheetah can be seen in Kidepo in northern Uganda, a fabulously beautiful and unspoilt part of the country.

Uganda is one of the best places in the world to view Chimpanzees with trekking available in Kibale Forest, Kyambura and many other forested areas in Uganda. Gorilla tracking safaris are at Mgahinga and Bwindi National Parks in the far southwest of the country, with access also available in Rwanda and Democratic Republic of Congo (former Zaire). Fourteen other species of primates can be seen in Uganda.

Uganda’s strategic position on the Albertine Rift Valley makes it home to an incredible variety of flora and fauna. More than 1,060 species of birds can be viewed, including many migrating birds. Unique species of butterflies are also found. For more information on birding and wildlife options, check out our bird life and national parks pages.

How much time should I expect to spend in the vehicle in any one day?

The longest day of travel is for a three-day gorilla tour and this can be up to nine hours in a vehicle.  During this journey several stops will be made, including a visit to the Equator, a stop for lunch, and other stops for refreshments and other facilities. Most itineraries will not require any more than five hours in a vehicle in one day. Again various stops are made to ensure your comfort.

Is Uganda safe?

Occasional security issues may arise as in any other developing country.  Pearl of Africa Tours and Travel maintains up-to-date information on all parts of the Country and will advise Clients accordingly at the time of booking if any risks appear to be present. Basic precautions should be taken, as in all countries, and common sense should be used. It is not advised to display expensive jewelry, leave bags unattended or leave money lying around. Generally, Uganda is considered to be a safe and very welcoming country.

PEARL OF AFRICA TOURS AND TRAVEL

  •    Block 3D, Golf Course Rd, Kampala, Uganda

  • Open: Mon to Fri – 8am-8pm

  •     Mobile: +256 (0) 77 240 3614 Toll-Free 1-877-620-9329, Ext 770 [USA, CANADA]

  •    Mail: info@pearlofafricatours.com

                        

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